Moving on to the next section of Amazon’s “Contact Us” page, we come to the “Devices” section. If you need help with something else related to your order, you can scroll down to the bottom of the page and click on the menu under “Tell us more” to view more options:įrom there, you’ll be able to get to the best contact support method related to your order. If you need help with a different order, you can click “Choose Different Order.” You have the option to see the item’s tracking details (if it’s a physical package order), return or replace the item, and leave seller feedback. This includes both digital and physical orders from Amazon.Ī great example is the error, “ Amazon package not received” when you place a delivery.īy default, you’ll see your most recent order, as the screenshot above shows. When you visit Amazon’s “Contact Us” page, the first section you’ll see relates to Amazon orders. Let’s look at each of these in more detail: 1. Amazon Prime Support (and Other Topics).It’s important to understand these different reasons, as each has its own section on Amazon’s “Contact Us” page.Īmazon’s customer support topics break down into five main areas:

Amazon Customer Service Exists to Help Youīefore we discuss the specific methods you can use to contact Amazon customer service, we want to discuss some of the common reasons for contacting Amazon.3 Amazon Customer Service Contact Methods.

Amazon music customer service